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Shipping policy
Worldwide Shipping & Delivery
Kia ora, nau mai. At Mauri Aura, we ship our frequency tools with care and intention, supporting your journey wherever you are in the world.
Below is our clear, transparent shipping guidance so you know exactly what to expect.
Where We Ship
We proudly offer worldwide shipping from Aotearoa New Zealand.
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New Zealand (domestic)
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Australia
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North America
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Europe
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Asia
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Rest of World
If your country is not listed at checkout, please contact us before ordering.
Available destinations are shown at checkout based on your delivery address.
Shipping Methods
We use tracked postal services for peace of mind.
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Standard Tracked International Post
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Express options (where available)
All orders are carefully packaged to protect the physical item and the energetic integrity of your purchase.
Estimated Delivery Timeframes
Please note these are estimates, not guarantees:
New Zealand
Australia
North America & Europe
Asia & Rest of World
Delays can occur due to customs processing, public holidays, or global postal disruptions.
Order Processing Time
All Mauri Aura items are prepared with intention.
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Processing time: 2–4 business days
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Custom or frequency-imprinted items may take slightly longer
You will receive a confirmation email with tracking once your order has been dispatched.
Customs, Duties & Taxes
International orders may be subject to:
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Import duties
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Local taxes (VAT/GST)
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Customs handling fees
These charges are the responsibility of the customer and are not included in product or shipping prices.
Mauri Aura is not responsible for delays or fees imposed by customs authorities.
Customer Expectations
We ask customers to understand:
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Delivery times vary by location
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Tracking updates depend on local postal systems
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Energetic tools are not mass-produced items
We ship with aroha (care) and trust the journey of your parcel, just as we trust the journey of your mauri.
Incorrect Address & Returned Parcels
Please ensure your shipping address is correct.
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Orders returned due to incorrect addresses may incur reshipping fees
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We cannot replace parcels confirmed as delivered by the carrier.
Lost or Delayed Parcels
If your order appears delayed:
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First, check your tracking link
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Contact your local postal service
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Then reach out to us and we will assist where possible
While we cannot control postal systems, we will always support you with integrity.
Contact Us
For shipping questions, please email:
He taonga te mauri – your life force is precious, and so is your order.
Last updated: 2025