REFUND POLICY 

Ngā mihi for choosing Mauri Aura.
Every HoloLite™ is crafted with intention, clarity, and aroha.
If something does not arrive in perfect condition, we are here to help.

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Returns & Exchanges

Due to the nature of our energetic and frequency-based products, we do not offer returns or exchanges for change of mind.

We will replace or refund if:

• Your item arrives damaged

• The wrong product is delivered

• Your parcel is lost in transit

Please contact us within 14 days of receiving your order:
📧 mauri.aura@proton.me

Include your order number and a photo of the issue.

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Non-returnable items

• HoloLites™

• Digital products

• Gift cards

• Services (e.g., Zero-Point Harmonising sessions)

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Replacements

We will organise a replacement or refund once NZ Post or Australia Post confirms the claim.

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Refund Timeframes

Refunds generally take 3–5 business days once processed.